Tekkie town Unresolved customer complaint

I bought a pair of tackies for school on the 10th of August 2023 and by the 8th of Sept 2023 had to return them with the proof of purchase as they had holes in them. I've spoken to numerous individuals at the contact center, instore and their regional manager: none can give a concrete way forward. If it's not the blameshifing between the 3 pillars, it's my inability to converse or knowledge of retail policy. To quite the regional manager "let me school you, these shoes have been worn and weren't interchanged, no retailer would entertain you" . Where as call center says their wear and tear policy speaks to 6 months of wear. But none can offer a solution or respond conclusively on their customer complaint resolve turnaround.