Worst Return Policy Tekkie Town

I am typing this message with a heavy heart because of the money that went waste because of your *********** staff and poor management at the Mall Of Tembisa Branch.

On the 5th of December 2022 I bought Puma Sleepers/Sandals for my daughter (Street at Sprinkle PS ZADP) I am thinking that is the model code because it's written on the box. Unfortunately my daughter wasn't around to fit the sneakers so I had to pick a size that I thought was going to fit my child. My daughter at that time was visiting her grandparents outside of Gauteng, so a couple of days later when i got her to fit into the shoes it was unfortunate that the size wasn't the correct one. I put them back into the box because as far as I know is that if an item doesn't fit or I happen not to be satisfied with the product, I can always return it back to the store, as long as it's in good condition and in it's original packaging.

As it was festive season, I somehow misplaced the receipt so I then went to the store to at least try to get them to exchange the sleepers for a correct size. I spoke to the manager of the store and she told me I couldn't exchange the product because I lost my receipt. I even told her the date I purchased the item but I was told that since I purchased the item using cash they won't be able to assist me.

Does this mean that only Credit/Debit Card paying customers are eligible for refunds and product exchange? Even after I gave the manager the date I purchased the item. I am shocked at this because it all seems like there's no form of accountability if the customer is a cash paying client. Now my daughter was stuck with Xmas shoes that don't fit her all because I am a cash paying customer. If you don't value cash paying customers as much as the credit or debit card paying ones then why Open a business in an area where it's predominantly cash paying customers. I am totally disappointed in your service because every year I walk into that store with my hard earned money to buy my kids shoes, sneakers to whatever it is that I need for my kids. This service is completely unacceptable because if that store was in Sandton, I was going to get the shoes exchanged. It's not even a month from the date I purchased the shoes so clearly the data is still available on your system. I am not happy and if this is not resolved I shall take my business elsewhere. I mean to a different group not even on store level. Your Return Policy Is The Worst.