Very DISGUSTED with poor service!!

I am totally disgusted with service i received from Annastacia from Tekkie Town in Zevenwacht Mall. I purchase a nike tekkie for my son on the 6 December 2017 was adviced of returns policy no cash refund.The shoe was to small and i returned it the next day with proof of purchase and was advice by Annastacia that shoe looks like it was worn she sd it in Afrikaans thou( skoen lyk asof dit TAAMLIK gedra is) meaning shoe was worn alot, i fail to understand as shoe was purchase the day before. The Manager auth for exhange and i had to write my name, surname and contact number on a piece of paper. The consultant Anastacia only had to capture information as written on piece of paper however ask me what my name is and i pronounce it to her, Annastacia rep**** with attitude this is not how its written really now dont i know how to say or write my own name, i kept quiet as she was testing my patience. I was so disgusted with her service it was very poorly and clearly she is in the wrong field as that is no way to treat a customer.