UNCLEAR TERMS AND CONDITION WHICH LEADS TO BAD CUSTOMER SERVICE

I bought a tekkie priced R900. Wore it for one day. On the 27 February 2024 took it for return because it did not fit properly on the sides.

Their policy on the slip and on the internet states that you can return within 10 days as long as it is in a sellable condition.

Due to the state of the foot when you wear a shoe it automatically make a crease on the shoe. The show is still sellable.

When to the store located at Eikestad Mall Stellenbosch. I was told I can't exchange it cause of the crease. The customer service consultant on duty states that if the exchange it , they would be responsible for paying.

Firstly Tekkie Town need to make the term "sellable" more clear to their customer because sellable for different shops is different.

And secondly how can you make your workers responsible for unclear policies on your website and slips?

You should strive to serve your community with clarity and not just to make money.

I await a response to this regard on ***