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carl H

1 reviews | Active since Jul 2014

30 Nov 2019, 10:59

Tekkie Towns blatant refusal to exchange inferior product.

I purchased the Hitec shoes, that looked 3 years old after normal office use of about 5months. Tekkie Town management refused to replace the shoes, saying its normal wear and tear. I contacted Hitec directly, which immedeatly replaced the worn shoes with a new pair. Knowing of the shoes inferior quality, I wanted to exchange the brand new shoes for something of a better quality at Tekkie Town . My request was blatantly denied, so I am stuck with the inferior quality shoe, even above the fact that I was willing to spend more on something better.

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Replies (1)
Tekkie Town
Tekkie Town's reply02 Dec 2019, 09:49
Official
Dear Carl
 
We appreciate you taking the time to post this review.

My apologies for the negative experience. At Tekkie Town we always strive to provide excellent service to all our customers.
 
Our Customer Care Department will contact you shortly.  This matter is receiving our urgent attention.

Regards,

Customer Care