1 reviews | Active since Dec 2013
Tekkie Town Store Card declined and Customer Centre cannot give reason
I app**** for a Tekkie Town store card online. While busy with the application and choose the option to go the next step, I were informed my application was unsuccessful. I contacted the call centre to enquire about the unsuccessful application and I was told it was due to unaffordability and credit record. I am extremely unhappy with this! I had to give my income and expenses on a very low level. The lady could not tell me how on earth I got the message, but I must accept it. I got a very good credit record and surely would not apply if I could not afford it. She said to me I must try again in the next six months, maybe I'm then successful. I'm sorry but I wont tolerate such behaviour towards a client. I tried to understand why my application was declined and I was told to try again in 6months, maybe I'm then successful. If the application form requested my income and expenses in detail, I would have maybe understand, but it is very vague.
Dear Janie Erasmus
We appreciate you taking the time to post this review.
My apologies for the negative experience. Tekkie Town always strives to provide excellent service to all our customers.
Our Customer Care Department will contact you shortly as a full investigation will be launched to compile all the necessary facts.
Kind Regards
Tekkie Town Customer Care
Dear Janie Erasmus
We appreciate you taking the time to post this review.
My apologies for the negative experience. Tekkie Town always strives to provide excellent service to all our customers.
Our Customer Care Department will contact you shortly as a full investigation will be launched to compile all the necessary facts.
Kind Regards
Tekkie Town Customer Care
