Tekkie Town, stop holding my order and my money because of your delivery error!

I'm so frustrated with Tekkie Town! I purchased a pair of women's Asics size 7 running shoes online at a cost of R1,400. I was surprised at how quick their delivery was. Two days. BUT, I received a pair of children's Umbro size 2 shoe instead at a cost of R400! Not my order. It has taken two weeks and NUMEROUS emails and phone calls to their support centre, with ZERO feedback, communication, confirmation as to when the incorrect order will be collected and the correct shoes delivered. I emailed them again this morning to cancel my original order out of pure frustration and get my money back, and have received no response yet. So much for escalation! I even had to provide photographs as proof! Tekkie Town, do your own due diligence! Do I need to go to my bank now to reverse the charge?

I will add though, the gentlemen who took my calls were very sympathetic and apologetic for the inconvenience caused, and I received much reassurance that the issue would be escalated, but the lack of communication and action over the two weeks has tipped me over the edge. How difficult can it be to trace order details on your online system? I want my order cancelled and my money refunded so that I can purchase a pair of running shoes. Once done, I will never purchase from Tekkie Town online again.