Tekkie Town Chatsworth Centre - No Customer Services

I purchased a pair of Grasshopper shoes from Tekkie Town Chatsworth centre in late December 2020, now as most of us know, Grasshopper is a shoe that's known for its comfort and the box even states "The most comfortable shoes ever made". To my shock and horror, this was not the case with my shoes to which I'd paid R700 for, as the shoe was new I was advised by the sales consultant to give it some time to "break in" as one would do with all new shoes. A month later the shoe was still not comfortable, I went home with sore feet on a daily basis and the shoes sole seemed to pick up every piece of dirt/hair or any foreign particles from the floor which stuck to my shoe. I'd clean the shoe in the morning and a few hours later its full of foreign objects again. I then decided to return the shoe to the store and for a replacement shoe. I was advised by Yolanda that she will capture my information and send it to customer care, I agreed and left my shoe with her and she advised that she will call me the next day with feedback. After 2 days passed without feedback I went to the store and met with Sphiwe who advised that Yolanda was off, he then called her and was asked to read to me an email from Tekkie Town customer care, the email said that they have declined my complaint and that it was my fault due to an incorrect purchase. I advised that it was not an incorrect purchase as the shoe fits me well, its just uncomfortable. Since Sphiwe was unable to help me, he advised that I return when Yolanda was on duty, so I returned a few days later , spoke to Yolanda and was given the same story, she then called Theo, the regional manager who heard her story and advised that the customer care has only responded to the complaint of the shoes comfort and not the dirt catching underneath. Yolanda advised that I should give her more time and she will call me, so I left. Later that day I received a call from Yolanda advising that customer care has once again declined my complaint saying that they cant resell the shoes if they take it back from me. If the shoe was not according to standards, they should send it back to its manufacturer, not resell it and pass the problem to another customer... I now could see that I wasn't making any headway with Tekkie Town Chatsworth centre so I just picked up my shoes and left.