JR
Jacques R
1 reviews | Active since Jul 2019
15 Jul 2019, 14:34
Solomon Tekkies, refuse to honour warrantee
I have bought Solomon tekkies from Tekkie Town in Mall at Reds almost 8 months ago, the shoes were just used as casual shoes and weren't exposed to any harsh conditions at all. The material in both shoes started tearing by my small toe when I had them for about 5 months old and now has completely torn. I took them to Tekkie town and although it is clearly a manufacturing defect they refused to refund or replace the shoes. On the Solomon website it clearly states that their shoes come with a TWO YEAR WARRANTY FROM DATE OF PURCHASE
I would appreciate it if Tekkie Town would honour this warrantee in full
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Replies (1)Tekkie Town's replyOfficial
15 Jul 2019, 14:43Dear Jacques Roux
We appreciate you taking the time to post this review.
My apologies for the negative experience. At Tekkie Town we always strives to provide excellent service to all our customers.
Our Customer Care Department will contact you shortly. This matter is receiving our urgent attention.
Kindest Regards
Customer Care
Kindest Regards
Customer Care
Tekkie Town's reply15 Jul 2019, 14:43
Official
Dear Jacques Roux
We appreciate you taking the time to post this review.
My apologies for the negative experience. At Tekkie Town we always strives to provide excellent service to all our customers.
Our Customer Care Department will contact you shortly. This matter is receiving our urgent attention.
Kindest Regards
Customer Care
Kindest Regards
Customer Care
