Run away from bad consumer ethics at Tekkie Town

<p>I purchased a pair of Merrel Boots for work purposes in July last year. I was impressed, as I do heavy-duty work. So impressed, I purchased a 2nd pair from a different branch when they went on sale a few weeks later!!! "Now I can alternate every day and get longer use", or so I thought... not even 9 months down the line, both pairs have come off their soles. I took them back to one of the branches where I had done my purchase, only to be told: "We don't refund or replace shoes after3-6months". I was horrified, as this was news to my ears. I was advised to send an sms to the customer call centre, who phoned me back, and told me the same thing. My response to the lady at the call centre, as previously told to the sales person at the store: "No-where in your store, of on your sales docket has this been made aware to your customers, and at no stage was this ever mentioned to me." She suggested I contact the supplier directly (She also couldn't give me their details!) When I again repeated my statement, and asked her when this policy was put in place, she said it had always been so. I asked her to send me documentation as proof of her statement. She said she couldnt forward me an internal policy document. How does this form part of a customer/consumer communication, if is is an "Internal Document"??? After continuing to press the issue with her, she relented slightly, by saying that she can only refer me to an area Manger. I am awaiting her call...</p>