Rotten customer service and treatment

On 17 January 2022 my husband bought me a pair of tekkies at Tekkie Town K90 Center Boksburg. I did fit them wihout socks. The next day I wore them for about 1 hour at work. My fee became extremely sore and burned alot. I then thought I must rather get a bigger size as this time I had socks on with them. I had a look on the slip terms/ conditions and it clearly states " You get 10 days to return the product if not satisfied and if the product is still in a sellable condition. I immediately took them off and put them i the box to take them bsck. These tekkies has got gell soals and somehow my feet burned in bottom and actually made a white blister. When I reached Tekkie Town I spoke to Simphiwe, I told him my problem and I want a bigger size, or take something else . I was told by Simphiwe that it will not be a problem. He asked me if I want a refund or want to take another pair. I said I would like a refund but if it can not be done I want a replacement pair. He then informed me that he has to get this approved by his Headoffice and it will take 48hrs. So whether you get a Creditnote, refund or replacement it first has to be approved by HO. Now therd is nothing on the slip terms/conditions regarding 48 hrs authorisation at all. I got angry but I told him to go ahead. Just to find out about an hour later that they do not wsnt to do any of the above as according to them there is nothing wrong with the tekkies. After I told him the tekkies hurt me and is too small. I went back to the shop to resolve the problem. I informed them that they are misleading clients. I wss told thst I eore yhe shoes and they can not sell them. Those shoes was worn for about 1 hr, taken off immediately and put away. I took another shoe from the rack and showed them how filthy that shoe is and how clean the ones is I brought back. I called the Consumerboard. Only after I threatend them with the Consumerboard did they send a manager called Michelle. She also told me at first that they can mot do the exchange. I then told her I will take this further and refused to leave the shop till it is sorted out. She called the HO and explained to them. Only after they heard me speaking to the gentlemen of the Consumerboard did they change their minds and helped me. My point is that WHY THE 48hrs and inconveniance your clients. If something is bought, we do not buy it to put it in the cupboard. WE WEAR IT.