MM
Mampoi M

1 reviews | Active since Dec 2010

21 Sept 2015, 12:56

Return policy

On the 19/09/15 i went to the tekkie twon store to buy my golf shoes for R599 CASH, on the 20/09/15 i returned the shoes as i found out thats not actually what i like and they do not go well with my golf clothes and its a a bit bigger for me, the store manager as the store then told me i should return the shoe to the store where i bought as he will not be able to assist me, i then call the customer care line which i got voice mail to call Monday, i then called Monday morning and i was told they dont to cash refunds though i paid them CASH not credit to buy the shoe, now im stuck with the size 5.5 shoe that i cant wear coz they give me my money back, they offer to give me a shopping voucher which i refuse to take back coz its not a debit card i can only buy at their stores, how pathetic is that??!! There is no where on the slip where it says all sales are finale i cant come back for refund, this is chasing people away policy, I WILL NEVER SHOP at such pathetic policy stores, i want my money back ,their shoe is still brand new, returned within 48 hours. Been buying at stores like Total Sport they dont have stupid policies like this, i want my money!! money making stores!

0
Replies (1)
Tekkie Town
Tekkie Town's reply02 Oct 2015, 10:30
Official
Hello Mpoiza,

Tekkie Town do apologise for this unfortunate incident. The area manager of that store as well as our competent person at Head Office in charge of the continuous communication in Tekkie Town outlets were informed. The matter is under investigation and receives our urgent attention.

Best regards,