Putrid Service and no refund or goods

<p>I purchased a pair of caterpillar boots at Tekkie Town North Cape Mall in Kimberley. The boots were faulty in that the one was smaller than the other, despite both showing same size. I returned the boots on Sunday 16 july 2017 for which i had paid cash - no manager was available, they could not refund me and gave me a gift voucher, they could also not search on line for same boots at another store as they no longer had my size in stock. Kenosi, the assistant manager helped me, however she was rude and gave me attitude. I requested that she call the manager Kalin Davids, however Ms Davids refused to authorise a refund to me - i had stated that it was unacceptable because due to Kenosi i was not likely to want to purchase anything at Tekkie Town again so how do i get my money back? Kenosi was unwilling to contact the area manager Emmerentia Bolsiek. I also requested that Kenosi indicate the true reason for the return of the boots, which she refused and indicated the return as unwanted.</p> <p>Now i am R899.00 out of pocket, i am wondering as to authenticy and quality of their goods and i experienced terrible service.</p>