OV
Otto V
1 reviews | Active since Jul 2020
01 Jul 2020, 17:54
Poor services
On 20/06/2020 I paid for a pair of Merrell shoes that the Bloemfontein Fleurdal branch ordered for me. I had to pay a deposit before ordering the shoes. The shoes would take 3 to 4 days to arrive. 5 days later I started inquiring about where the shoes are and every time there is an excuse that the parcel was sent. Same story for 3 days. It is now 10 days later and no shoes have come yet. I asked for my money back. Now after 2 more days I called again to find out if the shoes had arrived in the meantime, STILL NOTHING.
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Tekkie Town's replyOfficial
14 Jul 2020, 07:55Dear Otto Venter
First of all, please accept my most humble apology for your unpleasant experience with us as well as any inconvenience caused.
Every day we strive towards better customer service and we therefor appreciate complaints, such as yours, in order to better our customer journey and service in the future.
This also help us to streamline our complaints procedures and processes and we are now, with the help of your complaint, reviewing our current courier company to ensure we can provide better customer service in future to avoid this type of complaints.
Once again, I would like to apologize that we could not be of assistance quicker in this regard, but I also want to thank you for taking the time to bring this to our attention.
Kindest Regards
Customer Care Department
Kindest Regards
Customer Care Department
Tekkie Town's reply14 Jul 2020, 07:55
Official
Dear Otto Venter
First of all, please accept my most humble apology for your unpleasant experience with us as well as any inconvenience caused.
Every day we strive towards better customer service and we therefor appreciate complaints, such as yours, in order to better our customer journey and service in the future.
This also help us to streamline our complaints procedures and processes and we are now, with the help of your complaint, reviewing our current courier company to ensure we can provide better customer service in future to avoid this type of complaints.
Once again, I would like to apologize that we could not be of assistance quicker in this regard, but I also want to thank you for taking the time to bring this to our attention.
Kindest Regards
Customer Care Department
Kindest Regards
Customer Care Department