Please allocate my payments correctly

Hi Tekkie town has kept its word to investigate thoroughly. The funds were found to have been paid into RCS. A Relationship officer from Nedbank furnished the requested banking details to an authorised person at Tekkie town/RCS/Tenacity Financial Services 840 ********** 084. All emails (proof of payments included) have my id number or tekkie town account number or card number. I have emailed my documents so many times to rcs for a refund, but still they havent contacted me. I have emailed to ********** Tekkie Town (Tina) has communicated to Busiswa Sishuba (RCS merchant services) This query with my account is going for 5 months. My tekkie town account is accummulating interest and is in arrears. I am appearing as a slow payer and my credit status has been affected. Tenacity Financial services was also made aware of my query, but the collections department is threatening me with legal action. Its so daunting explaining my predicament over and over again and each time its a different consultant from tenacity or tekkie town. Even though i pay with all this misunderstanding the arrears amount i cant pay once off. Hence this refund will clear these arrears. RCS must just say why this refund is taking so long, its not like they have to trace where the funds are or came from. Please i just want to get my Tekkie Town Account in good standing. Regards Lethabo ********** 031

Cont... I cant get through to RCS except via email. Theres never feedback from them. I use the numbers on the emails the phone rings endlessly. So everytime i want an update i must call tekkie town customer services. Regards ********** 031