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Linda G

1 reviews | Active since Aug 2017

14 Aug 2017, 13:40

NOT Happy

<p>8 Months ago I bough my daughter, New Balance netball tekkies from Tekkie Town in Bloemfontein. Just to find out at New Balance 2 weeks ago that they were never for Netball training. After a long fight with New Balance and then with Tekkie Town, they said that they are not going to refund my R799.95 shoes. The manager does not know why. We could have bought her 30 cheap pairs of tekkies for the netball season. </p> <p>Useless</p>

0
Replies (5)
Tekkie Town
Tekkie Town's reply14 Aug 2017, 14:28
Official

Dear Ms. Linda Gouverneur,

We appreciate you taking the time to post this review.
My sincere apologies for the negative experience upon your recent store visit.

Our Area Manager will contact you shortly. This matter is receiving our urgent attention.

Kindest Regards

LG
Linda G's update21 Sept 2017, 08:28
Reviewer Update
Why did nobody phone me regarding my situation? Area Manager will contact me shortly - this has been over a month ago. Still nothing. You guys do have a very good after sale service or do you?
Tekkie Town
Tekkie Town's reply21 Sept 2017, 10:16
Official

Dear Ms. Linda Gouverneur

First of all, please accept my most sincerest apology for your unpleasant experience with us as well as any inconvenience caused.

Everyday we strive towards better customer care and we therefore appreciate complaints, such as yours, in order to better our customer journey and service in the future.

I can assure you our area manager will contact you soon.

LG
Linda G's update04 Jan 2018, 12:32
Reviewer Update
I mean really? Will you people help me or not? I can't believe this
Tekkie Town
Tekkie Town's reply04 Jan 2018, 13:38
Official

Dear Ms. Linda Gouverneur,

We appreciate you taking the time to post this review.
My sincere apologies for the negative experience upon your recent store visit.

Our Area Manager will contact you shortly.