Not allocating payments on time!

I have a Tekkie Town account. I always pay on time via EFT as soon as my salary hits my bank. I've made a payment on my account on the 23rd of Oct for the payment due end of Oct. I've received sms's after reminding me of payment. I have sent the proof of payment to the collections departement and also phoned numerous times for the payment to be app**** to my account. On the 9th (today) i had to phone again re the payment. Eventually i was told it was allocated today. Now i get a call from a call centre agent requested payment as the payment made on the 23rd was only app**** today and under todays date. Which now means my account is in arrears!!! I have made payment well before the due date, if this is going to be flagged on my ITC as a late payment i am going to be so upset. You need to rectify your records and show that the payment was received in Oct as per the proof of payment that i email through numerous times.