No refunds/exchange/no helpful service at tekkie town

<p>How have Tekkie Town all over the country, still manage to this day to stay in business. Wont be for long though; with all the negative feedback and complaints regarding the lack of etiquette i the after-sale service. My 3yr old son got his first pair of vans (cost R500) as a gift and was very chuffed with them. Low and behold 2 months later we tried to exchange or get a refund as the one shoe's sole came loose. After speaking to a very rude manageress at the promenade mall mplain branch, a sarcastic and unhelpful area manager (hilton) and a sing-to-their tune customer service agent ( charlotte), we have decided to take it to the media. And wow! Check their facebook page its filled with the similar complaints . And the kicker - they have only seen a picture of it. And then if you 'nagg' them too much Like Mrs Moonsamy for them to actually contact you, they block you. They asked me for my contact details a few weeks ago and still no one has contacted me. They need to be taught a valuable lesson In the retail industry. Lets see who has the guts to do so...while my son's R500 pair of VANS are in its box in the boot of our car... :(</p>