No refund for defect sandals

<p>I purchased a pair of sandles as a Xmas gift in December for my mum. On her first day of waering it, whilst on holiday, I may add, the sandals came apart. I took it back to the store in January, and waited for over 6 weeks for the store to get authorisation from "Customer Services: to refund/repair the sandals. I went back and forth to the store and each time I was told, that they are still waiting for Customer Services. I eventually got a call from them saying that they will not repair or refund the sandals as it was art of promotional stock!</p> <p> </p> <p>Funny that they do not mention the terms of sale when they are taking your money. I am very disappointed and will never buy from this franchise again.</p>