PG
Penny G

1 reviews | Active since Aug 2015

04 Aug 2015, 12:50

No Refund

On Saturday 3rd August 2015 I purchased a pair of shoes for R799.95. On taking them home I found them to be extremely uncomfortable and decided that I would return same which I duly did on Tuesday morning 4th August 2015 full well expecting to get a refund of the amount paid. The blurb on the bottom of the slip (in small print) which reads as follows: \Tekkie Town (Pty) ltd are entitled to discretionally refuse any return and/or Exchange of non-defective items"was pointed out and I was told that I could exchange for something else or could receive a voucher in lieu of a refund. I objected as to my mind this is against the Consumer Act and I was told that I could phone their Head Office which I said would be pointless if this is there policy. Why is this not pointed out when making a purchase ( 'cause who reads the bottom of a till slip) or displayed prominently in the shop. As I could not find anything else suitable I had to accept the voucher and my chances of finding anything suitable at any other time would be pretty slim so basically I sit with a useless piece of paper that I am unlikely to use and have lost R799.95. Is this legal in terms of the Consumer Act? """

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Replies (1)
Tekkie Town
Tekkie Town's reply17 Aug 2015, 14:12
Official
Hello pennig,

Tekkie Town do apologise for the service you received. The area manager of that store as well as our competent customer care person were informed and one of them will be in contact with you shortly. The necessary steps will be taken to ensure that our staff do not make the same mistake again.