BR
Benita R

1 reviews | Active since Dec 2014

02 May 2018, 18:55

No one home

Can’t open statement received by sms. Can’t get through to number on website, cut-off once and no answer when made second call. Link to customer service email address on website doesn’t work, no reply to email sentnor message left on their Instagam account. Unacceptable. I need to know what is my balance and want a settlement figure.

0
Replies (2)
Tekkie Town
Tekkie Town's reply03 May 2018, 08:07
Official

Dear Bernita

We appreciate you taking the time to post this review.

My apologies for the negative experience, Tekkie Town strives to provide excellent service to all our customers.

Our Customer Care Department will contact you shortly. This matter is receiving our urgent attention.

Customer Care

BR
Benita R's update08 May 2018, 09:27
Reviewer Update
Three more emails to Charlotte Matola and a telephone conversation with Myrtle and I still fo not have my most recent statement or settlement figure. This is is utterly unacceptable and betokens rank negligence and incompetence.