AS
Adrian S
1 reviews | Active since Mar 2014
22 Dec 2015, 17:11
No exchange for misleading sizes
Tried on Vans sneakers with sales assistant and established I needed a size 9UK<br> Selected a size 9 box. R699.<br> Got home and wore shoes for a day and found them uncomfortable. Recheckedsize and saw it was a UK8 but box labelled 9. Went back to store but would change as I wore it and showed me size on price sticker next to barcode stating 8 in smaller font! Very disappointed!
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Tekkie Town's replyOfficial
05 Jan 2016, 13:16Hello Wayne Simon,
A full investigation will be launched to compile all the necessary facts. The matter is receiving our urgent attention.
Tekkie Town do have policies in place in order to avoid abuse of our replacement procedure, and therefore it is necessary for the above investigation to run its course, before we can replace the shoes* (*this is not to be construed as a commitment to replace the shoes). You will agree that there needs to be some parameters within which a retailer deals with this kind of matter.
Kind regards,
Team Tekkie Town
A full investigation will be launched to compile all the necessary facts. The matter is receiving our urgent attention.
Tekkie Town do have policies in place in order to avoid abuse of our replacement procedure, and therefore it is necessary for the above investigation to run its course, before we can replace the shoes* (*this is not to be construed as a commitment to replace the shoes). You will agree that there needs to be some parameters within which a retailer deals with this kind of matter.
Kind regards,
Team Tekkie Town
Tekkie Town's reply05 Jan 2016, 13:16
Official
Hello Wayne Simon,
A full investigation will be launched to compile all the necessary facts. The matter is receiving our urgent attention.
Tekkie Town do have policies in place in order to avoid abuse of our replacement procedure, and therefore it is necessary for the above investigation to run its course, before we can replace the shoes* (*this is not to be construed as a commitment to replace the shoes). You will agree that there needs to be some parameters within which a retailer deals with this kind of matter.
Kind regards,
Team Tekkie Town
A full investigation will be launched to compile all the necessary facts. The matter is receiving our urgent attention.
Tekkie Town do have policies in place in order to avoid abuse of our replacement procedure, and therefore it is necessary for the above investigation to run its course, before we can replace the shoes* (*this is not to be construed as a commitment to replace the shoes). You will agree that there needs to be some parameters within which a retailer deals with this kind of matter.
Kind regards,
Team Tekkie Town