No customer service from people at Tekkie Town.

I had ordered goods from Tekkie Town via online. I was given a track and trace delivery date for the 23 December 2020 at 18:30 which did not come. The next day at 8am I had called Tekkie Town to find out what had gone wrong with the delivery as I had been waiting for my goods as they were Christmas gifts for my family. I had no joy of getting hold of anyone there so I had left a message for someone to call me back. I received a call back from a junior employee at 14H30 that day (24 December 2020) and was told that the goods had left Cape Town branch and had been received in Durban on the 23 December 2020. She then went on to say that my goods will only be delivered to me next week. I had asked to collect my goods as they were Christmas gifts for my family and was told that I can not collect and that I have to wait for the delivery next week. I asked for for a senior manager to call me back as this was unacceptable. I received a call 10 minutes later from a lady called Lisa from the Cape Town branch and she had the same thing to say as well, so I had asked her what her position was and was told that she was a supervisor, so I asked for her manager and she said that her manager was currently busy and that they will give me a call back. I asked her for her full name and surname but was refused and told that it was their policy not to give out their full names. So I told her to get a senior manager to call me within 10 minutes as I needed my goods to be delivered before Christmas. It is the 25 December 2020 at 23H45 and I have still not received my goods and have not received a call back from a senior manager as yet. I was and am very disgusted with their customer service and this was the first time and the last time that I will ever purchase goods from Tekkie Town. I will also advise my family and friends on the service that I had experienced with this business.