Lack of customer care

We bought a pair of hi tec takkies from tekkie town a month ago and in that month the stitching has come apart aswell as the takkies started peeling. Upon trying to phone the Crescent, Westwood and Springfield branch all of which don't answer the phones we got through to the west street branch where we were informed we could return the takkies at any store. We decided to go to Westwood as we were in the area when we got there the staff informed us we have to send a complaint through to head office and wait two days for them to either accept the claim or through it out. No where in the shop or T and C does it state we have to wait two days. The shop store were very unfriendly and unhelpful. How does tekkie town expect a customer to hand over the shoes and wait 2 days to hopefully get a response. Who pays for the fuel up and down? In the Westwood store the counter at the back has countless nails sticking out one of which injured my child. We now have a pair of takkies we can't return nor use. Will never recommend this shop to anyone and if you have any issues you will never get any response from the customer care! Only give one star due to the fact I have to rate it I would love to give no stars