AS
Amith S

1 reviews | Active since Mar 2019

27 Apr 2021, 07:50

Incorrect pricing

On Saturday 24th April 2021 I went to Tekkie town in murchison mall ladysmith kwa Zulu natal to purchase a shoe for my son. While browsing through the store my son saw a pair of nike takkies marked at R399.99. I asked for the other foot as I wanted to purchase it. The sales person took a while to come back and eventually when she did she told me that the marked price is not right and I must pay R650 for the shoe. This is totally unacceptable because as a consumer I supposed the price marked on the item. Unfortunately the sales person was not accommodating to my plea as a customer. Really disappointing with the service and thank you for disheartening a little child who by all means was not responsible for the pricing of the item. I really wonder if as consumers we have rights when it comes to stores like tekkie town.

0
Replies (2)
Tekkie Town
Tekkie Town's reply29 Apr 2021, 09:31
Official
Dear Amith Sewpal

We appreciate you taking the time to post this review.

My apologies for the negative experience, Tekkie Town strives to provide excellent service to all our customers.

Our Customer Care Department will contact you shortly. A full investigation will be launched to compile all the necessary facts. This matter is receiving our urgent attention.

 Kindest regards 


AS
Amith S's update08 May 2021, 15:19
Reviewer Update
Its 10 days since I received a reply stating that you would get back to me. I wonder what is short and if you intend to go about any investigation. As a customer I posed a question asking if as a consumer I have any rights when purchasing at your stores of which to date I got no reply. I don't see the reason for your response if you had no intention to address my concerns raised