Incompetence

I have used all available channels to instruct Tekkie Town to close my account now that the balance has been settled; this has been to no avail as evidenced by the sms that I have just received from Tekkie Town. Let me reiterate that I want the account to be closed and that I want no further communication of any kind from Tekkie Town. I have literally spent hours on this matter - this is patently unacceptable.