1 reviews | Active since Feb 2017
if i could only express my true feelings in this post
<p>I've received worst customer service ever from Tekkie Town St George's mall after buying a pair of Reeboks... After wearing the tekkies 5 days i realized there were no stone in my shoes it was a factory fault coz the stitching one the right shoe (just behind my big toe) was too thick and was hurting me to the point where i could not walk with the shoes... i contacted the branch who told me they will take pictures and get feedback from their headoffice on Thu 16/02/17... i get a call a day later from the manager who left a voicemail msg telling me that the supplier had declined??? He then told me to come to the store so i can show him where the shoe hurts me Mon 20/02/17 i get to the store only to be crossed questioned as if im in court after showing him how my foot looked he then accuses me of lying and says that the tekkie could not have hurt my foot like that... This after two of the other staff members confirmed that there is a lump in the shoe... The manager checked again and said he dont see nothing wrong with it and told he wont exchange to shoes ... When i suggested i go see a doctor or something to prove that im not lying... He had the odesity to tell me i come see him again after i have proof! I really dunno if i had ever been taking so low in my life after supporting a store that is km's away from where i stay only to be humiliated like that infront of other customers... I called him back later today from work to confirm who is going to pay should i go to the doctor he told me the money would come from my pocket and refused to give me he's name telling me he can't give me his detais over the phone and that i should call the head office... A work friend of mine recommended i post on this site, after i shared my most regrettable experience i had with a store i spend my hard earned money at.</p>
Good Day Ashwin Abrahams
We appreciate the trouble you went through to bring this under our attention.
I completely understand your frustration with this situation and my sincere apology for the service you received upon your recent store visit. Tekkie Town strives to provide excellent service to all our customers.
Our Customer Care Department will contact you shortly. A full investigation will be launched. This matter is receiving our urgent attention.
Good Day Ashwin Abrahams
We appreciate the trouble you went through to bring this under our attention.
I completely understand your frustration with this situation and my sincere apology for the service you received upon your recent store visit. Tekkie Town strives to provide excellent service to all our customers.
Our Customer Care Department will contact you shortly. A full investigation will be launched. This matter is receiving our urgent attention.
So i get two phone calls after again wasting my time and effort... one was excepting a call from your "***ste maar care" refering me to the closest store to where i stay then speaking and explaing myself to a staff member at Tekkie Town at N1 City Mall...:only to be called back by the staff member stating there is nothing wrong with the Reeboks i've bought as per the area manager! Thinking he might have misunderstood me i go to speak, explain and showing the manager (who was in the store ignoring me the day i was refered to N1 city mall branch) why i can't wear the tekkies and making a simple request for the area manager to call me back to arrange for a meeting which i clearly see is not going to happen! You guys seems to me like a bunch of croocks so my next step will be to expose you... I will soon collect the Reeboks... and watch this space below where i will share links of my posts on facebook and youtube with pics and videos of my foot and your defective if not counterfeit Reeboks you cant see anything wrong with...
So i get two phone calls after again wasting my time and effort... one was excepting a call from your "***ste maar care" refering me to the closest store to where i stay then speaking and explaing myself to a staff member at Tekkie Town at N1 City Mall...:only to be called back by the staff member stating there is nothing wrong with the Reeboks i've bought as per the area manager! Thinking he might have misunderstood me i go to speak, explain and showing the manager (who was in the store ignoring me the day i was refered to N1 city mall branch) why i can't wear the tekkies and making a simple request for the area manager to call me back to arrange for a meeting which i clearly see is not going to happen! You guys seems to me like a bunch of croocks so my next step will be to expose you... I will soon collect the Reeboks... and watch this space below where i will share links of my posts on facebook and youtube with pics and videos of my foot and your defective if not counterfeit Reeboks you cant see anything wrong with...
Good Day Mr. Abrahams
I can understand you frustration with this given situation. I have arrange with the are manager to contact you as soon as possible in order to resolve this matter.
Once again I want to assure you this matter is receiving our urgent attention.
Tekkie Town Customer Care
Good Day Mr. Abrahams
I can understand you frustration with this given situation. I have arrange with the are manager to contact you as soon as possible in order to resolve this matter.
Once again I want to assure you this matter is receiving our urgent attention.
Tekkie Town Customer Care
