MD
Martinigue D

1 reviews | Active since Jul 2013

26 Oct 2020, 09:58

Harassment

Since the Pandemic hit South Africa, I believe that every retail store has tried recovering some of the money that they have lost like most retail stores. I also believe that some of them have understood the current situation and understand that some of their customers are trying to pay them in which ever the way they can.

But Tekkie Town, No! they not satisfied with that, they need to call customers everyday of the week. Yes everyday of the week to remind their customers to pay, even if the customers account is up to date or even in arrears under R100. The customer has to be called be reminded, please pay your Tekkie Town account we not worried if your just getting two or three days money pay us. No we don't care if you just coping pay us and what makes it even worse is that every time that they call you, they charge you for that call. So they can also be the reason that your account is in an arrears.

Our account details is as follows: Acc Num:-***16 2514 Bal:- 2230.18 Credit limit:- 2230.18 Instalment:- 358.78 That's our account details your agents has called (+***) my wife five times after she already spoken to one of them. This is harassment on another level, we in arrears with a R65 and the month isn't even at an end. You guy's are being ridiculous and insane for nagging someone that is paying the full installment every month, but rest assured we paying up this account and closing it down for good.

Ps! stop sending us messages to come and buy on credit, because the way you treat customers is despicable and then still want them to come and buy more

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Replies (1)
Tekkie Town
Tekkie Town's reply30 Oct 2020, 10:30
Official
Dear Martinigue

We appreciate you taking the time to post this review.

We deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact Tenacity Customer Services at ***or ***.

Email : ***

My apologies for not being able to assist you directly with your query.

Customer Care Department