Faulty Cat

I recently bought a pair of cat boots from the Brits Branch when i bought them I was informed that,should they be faulty I can return them for a exchange or a credit which I have no problem with.<br> <br> Today I took them back and was informed it has to be sent to head office I then told the Manager this is unacceptable to me as I paid allot of money for those boots.It is shocking to me that a large organisation Like Tekkie Town does not have a better relationship with a supplier where they can make decisions at their own discretion regarding return surely the suppliers must appreciate their business.<br> <br> She then got onto the phone with a area manager which told me i must calm down and not be arrogant demanding something now as this is not their procedure,<br> <br> I have no problem with procedure however I feel it should have been disclosed at time of purchase.<br> <br> Now I am out of pocket and without shoes and the area managers attitude was horrible as she was putting the blame on the client. <br> <br> I am going to get my new shoes and will never return to Tekkie Town ever again. <br> <br>