Exceptionally poor survive – disappointing Tekkie Town

I am extremely disappointed in the poor survive received from Tekkie Town Bay west and Tekkie Town in general

I purchased a pair of Asics trainers from Tekkie Town Bay west on Saturday the 26st of August 2018 for R900.00 Within 3 days of purchasing the shoes I went for a run and when I returned home realized that the left shoe had started tearing right were the fabric meets the base of the shoe. Obviously having paid a substantial amount for these trainers took them back to the store as per the apparent 7 day return policy communicated by Tekkie Town.

Not wanting a refund but and actual exchange as I am quite fond of the trainers and believe the issue to be a factory fault.

To my surprise I was then informed that I could not exchange the shoes but that that the policy was for photos to be sent to head office prior to allowing the exchange and that I would be contacted within a day, the staff reassured me that they could not foresee a problem as the shoes had only been purchased 3 days prior.

Already reluctant because this process was certainly not explained upfront , I accepted and awaited the call back witin a day as was promised “which never happened !”.

After numerous follow up calls and promises of call backs within the hour by the fifth day I hadn’t heard anything !

Now note that I am a diabetic and the ability to exercise being absolutely crucial to control the condition which was explained on during the numerous follow-up calls , 5 days later I received a missed call.

I then had to phone back and reached who I presume to have been the consultant on the floor that day. She then very shortly advised me that I was not able to exchange the shoes and head office based on the “photo “ had decided that it was not a factory fault and then proceeded to say that if I wanted to complain I had to call a customer complaints line?

To be honest I was shocked , surely when you purchase an expensive trainer there is some expectation of durability? I guess it is possible that somehow the shoe got damaged while I went for the run, highly unlikely if you look at how the shoe tore, exactly on the seam.

I have never before had any issues when returning an item to any other retailer not that this happens often but whenever this was necessary.

Aside from the disappointing feedback the general customer service was poor and in this day and age poor service is not exceptable .

Tekkie Town: I am sorry to say that you have lost a costumer in myself and my family , and I will ensure that I communicate my experience to as many people as I can.

Shocked that this is your way of doing business.

PS: I wish I was able to share some pictures on this platform.