KN
Kenneth N

1 reviews | Active since Apr 2012

05 Dec 2017, 10:45

DISSAPOINTING STAFF

HI

IM VERY DISSAPOINTED THE WAY YOU TREATED ME ON MY ISSUE TO EXCHANGE THE TEKKIE THAT I BOUGHT FROM YOUR EMPANGENI STORE ON FRIDAY AND BECAUSE OF THE SIZE WAS BIG I WENT TO TEKKIE SHOP ON SUNDAY AT SANLAM CENTRE EMPANGENI AND YOUR SUBORDINATE NAME SIMPHIWE DUBE MAKE A JOKE OUT OF ME SAYING SHE CANT ACCEPT THE TEKKIES BECAUSE I DIRTY THEM I DID EXPLAIN THAT THE TEKKIES WAS IN THIS CONDITION I EVEN WENT TO YOUR SHELF AND I TOOK THE ONE WHICH WAS ON THE BOX OF WHICH WAS IN THE SAME CONDITION.SHE END UP INSISTING THAT SHE WONT ACCEPT THE EXCHANGE AND IVE ASK FOR A REFUND AND SHE TOLD ME I WONT GET IT.I ENDED UP LEAVING THE TEKKIES WITH HER AS EVERYONE IN THE SHOP WAS LOOKING AT THE SCENE.I STILL HAVE THE RECEIPT WITH ME.WHAT I NEED IS TO EXCHANGE THE TEKKIES OR MY FULL REFUND.IM SO DISSAPOINTED I AND MY FAMILY WILL NEVER BUY FROM YOUR SHOP.

FROM MRS KWENZI NDABA MY CONTACT NO. ********** 230

0
Replies (2)
Tekkie Town
Tekkie Town's reply05 Dec 2017, 11:12
Official

Good Day Mashumi,

We appreciate you taking the time to post this review

Our Customer Care Department will contact you shortly. A full investigation will be launched to compile all the necessary facts. This matter is receiving our urgent attention.

Kind regards

KN
Kenneth N's update06 Dec 2017, 08:36
Reviewer Update
Thank you for prompt reply I will go to your shop on friday to exchange,hope I will come rite,thank you.