Dissapointed!

FISRTLY THE STAFF AT TEKKIE TOWN BRITS MALL IS VERY, VERY UNFRIENDLY AND UN-HELP FULL. THERE IS MORE THEN TWENTY STAFF MEMBER AND NOT ONE CAN GREET YOU PROPERLY AND FRIENDLY AND TO HELP YOU IT IST O MUCH OF AN EFFORT! I WANTED TO EXCHANGE MY TEKKIES I BOUGHT ON THE 25/11/2017 AT TEKKIE TOWN IN BRITS MALL. THE GRIP UNDER THE TEKKIE IS RIPPED OF AND THE SHOE LACES 'LISSIE' IS TORN OF AFTER ONLY ONE WEAR?! SO I WENT TO TEKKIE TOWN IN BRITS, THEY SAID THEY CAN EXCHANGE THE TEKKIES FOR ME, BUT TEKKIE TOWN IN BRITS MALL HAS THE SPECIFIC HI-TEC TEKKIES IN STOCK. SO I WENT TO TEKKIE TOWN IN BRITS MALL YESTERDAY (13/12/2017). THEY SAID THEY CANT EXCHANGE THE TEKKIES THEY HAVE TO GET CONFIRMATION FROM HEAD OFFICE FIRST?! SINCE WHEN JUST TO EXCHANGE THE TEKKIES? THIS IS UNECCEPTABLE FOR ME! I WANT TO GET ANY FEEDBACK REGARDING THIS MATTER.