Disgusting service!!!

<p>I went in to Tekkie Town Randburg on Saturday 24-09-2016 to purchase a pair of shoes and did. i noticed that the labels were absolutely incorrect and informed the assistant Lucky, when I went to pay i also informed the Manager, who rudely told me that it was not her Job! I then informed her that it indeed is and closed the topic, not wishing to argue the piont with her further.</p> <p>On Monday my wife went to purchase shoes together with her mom, she did purchase two pairs of shoes and when she got to the counter and the shoes were already scanned at the till, she realised that the pair of shoes that she had given to the manager was indeed the wrong pair of shoes.</p> <p>She politely asked the manager to please refund the pair of shoes as this was the wrong pair that she had taken.</p> <p>The manager rudely refused, and said "CANT YOU READ THE SIGN" "NO REFUNDS OR RETURNS" she said that she was still in the store and it was purely a mistake that she gave in the wrong pair of shoes, the manager still refused.</p> <p>My wife then asked her to call the Head Office at first she refused, then called only when my wife said that she will not leave the store.</p> <p>The Head Office immediately gave her the refund, the manager however still did not inform her that the Head Office had given the authority for a refund.</p> <p> </p> <p>I have the following questions:-</p> <p>1. How on earth did you employ such a manager??????????</p> <p>2.Do you teach your managment team about the CPA!!!!!!!!!</p> <p>3.I cannot stress how furious and frustrated i am with your regional manager and the operations exceutive for not conducting proper staff evaluations!!!!!!!!!!!</p> <p>4.Do you at Tekkie town know how to pass the word service to your employees especially management!!!!!</p> <p> </p> <p> </p>