DISGUSTING CUSTOMER SERVICE IN TEKKIE TOWN DURBAN SPRINGFIELD

Hi Trust you well I would just like to share my very disappointing experience at Tekkie Town in Durban Springfield. My family and I went to Tekkie Town on Sunday 17/09/17 after spending about 10-15 minutes in the store with my partner (A Naicker) looking at shoes we decided to sit on the bench as I was getting restless and my folks continued to shop. My partner and I were sitting next to each other for a while until I got even more restless and decided to walk around in the store again and at times stand in front of him and start a conversation. 10 minutes later after standing in front of my partner and having a conversation a couple with a kid walked past us. My partner and I did acknowledge their presence and greeted the couple. A few mins after the manger of Tekkie Town (Raeesha) came to my partner and I and asked us “Do you guys need help” I rep**** saying “No thanks we actually just waiting for my parents” she continued by saying “There was a costumer complaining about the way you guys are behaving so control yourself or get out of the store” (Raeesha spoke to us in a very rude tone and with a lot of attitude it felt as if we she was reprimanding us and she was talking to kids) I felt that was really unacceptable the fact that Raeesha did not call my partner and I aside to talk to us she was screaming in front of other people which made me very upset because she was judging my character based on her assumptions and what the customer said. I was then very upset and asked my partner if we could leave the store as we walked out I started to vent as there was false accusations thrown at my partner and I. My partner got livid with me as I was continuously venting when he just wanted me to forget about everything, it led to an argument between us until I said to myself I am arguing with the wrong person and I need to confront the manager. I went into the store and the supervisor (Nico) passed me I asked him if he could please take me to the Indian lady who works here (It sounded rude however I was unaware of the staff names) Nico took me to Raeesha and I asked her “Who was the customer that laid a complaint and what exactly did he or she say” Raeesha in a very rude tone started shouting and said “Oh you’ll know what you’ll were doing” I then asked Raeesha “Tell me what the customer said I want to know what the complaint was” because the truth of the matter is that my partner and I weren’t doing anything. Raeesha stuck to her sentence “Oh you’ll know what you’ll were doing” and refused to reveal anything more. That made me furious and I shouted saying “Don’t judge my character based on assumptions because you made look like a “*****” in front of people based on what a customer said that wasn’t true. As mentioned I was furious and asked my parents and my partner if we could please leave the store. My parents refused to leave until they knew what was going on I then explained everything to them. My parents then very politely went to Raeesha to ask her what happened and how we could resolve this. Raeesha then once again pointed to my partner and I saying “They know what they did” I repeated once again “please tell me what we did” My parents were upset as my mom was talking to Raeesha she walked away, my mom called her back and Raeesha was being rude and giving a lot of attitude to my family and I, Nico knew absolutely nothing about the situation and started screaming and shouting and my partner, my dad and I. In a lot of anger and frustration with Raeesha judging my character and throwing false accusations I then shouted, pointed my finger at Raeesha and said to her that she is a “ F****** ***ard” Nico and Raeesha then called security and told my family and I to “Get out of their store” repeatedly. My family and I left the store as we said we will take further action. On Monday 18/09/17 at 9am I called Tekkie Town Head Office. I was told to email customer care or sms your name to 45717. I chose to sms as I wanted to sort this matter out ASAP. After my second sms a very friendly and understanding consultant “Annelin” called me at 09:36am. Annelin was on a call for 16mins 40sec discussing my disappointing experience at Tekkie Town on Sunday. Annelin advised her manager is on leave until the 23/09 I refused to wait that long as I wanted the situation to be dealt with immediately. Annelin tried her level best and got her manager to call me on Monday at 12:49pm. I’ve explained the situation to the manager “Malcom Naicker” once again and he was very understanding, supportive and apologetic. He promised to help resolve the issue. Malcom and I had a clear understanding that I want Raeesha and Nico dismissed as my family and I were treated very badly by them, the situation was handled poorly, my partner and I had false accusations thrown at us, my character has been judged and I was embarrassed in front of roughly 8 customers who was in the store. Malcom understood my situation well and said he will call me back once he has any feedback. I phoned Malcom at 17:44pm on Monday to follow up with him, Malcom then advised he got statements from Raeesha, Nico, other staff members which will be sent to his regional manager “Klaus”. Malcom did say the regional manager is in Durban therefore I requested a meeting. Malcom told me he will call me the next day to discuss anything further. Tuesday 19/09/17 at 10:07am I phoned Malcom to follow up with him. Malcom then explained to me that he is getting me someone above Klaus to call me who is the manager of Tekkie Town Head office in Cape Town (Tracy Johnson) Tracy called me at 11:38am discussing the situation and “a way forward” for 16minutes 4seconds. I was very disappointed as Tracy was shielding the Tekkie Town stuff and made it seem as if my family and I were at fault. Tracy advised they came to final decision without my input and she cannot dismiss anyone the matter will be sorted internally. I could not understand how that is possible as I was victimized and treated so horrible how is it possible to come to a final decision without a meeting or the way forward to resolve the matter. I wasn’t going forward with Tracy and the last thing Tracy said to me was “A customer will never complain without a reason” so I am supposed to be treated horrible, have false accusations thrown at me and still not have any justice. I tried to contact Malcom numerous times to share my disappointment and the conversation I had with Tracy and wanted to ask him if at all possible he could refer me to someone more helpful from Head office. It took Malcom about four days to return my calls and messages, overall I feel gutted thinking about the way I’ve been treated and since there was no sign of moving forward with situation and the staff of Tekkie Town Head office I would like to make this public hoping that the staff of Tekkie Town in Durban (Springfield) and Head office will hopefully take their job more seriously, learn to treat their customers with respect and instead of throwing false accusations at customers, do things the professional and ethical way.

I would really appreciate it if you could make this public. I would love to know what the public thinks and feels about the situation.

Kindest regards