LG
Leanne G

1 reviews | Active since Aug 2016

11 Jan 2017, 20:22

Disgusted

<p>Bought 4 pairs of shoes just before Christmas for our family. We wanted to return one pair, we produced the till slip. We were refused a refund as they are "a large chain store".</p> <p> </p> <p>will never shop there again and advise others to be warned. Very rude manager in the Westwood Mall</p>

0
Replies (3)
Tekkie Town
Tekkie Town's reply13 Jan 2017, 10:33
Official

Dear Mrs. Griffiths

We appreciate you taking the time to post this review.

I completely understand your frustration, but unfortunately we don't do cash refunds, however we can exchange the goods or issue a voucher. Keep in mind the voucher does not expire and can be used at any Tekkie Town store.

My humble apology for any inconvenience caused.

Tekkie Town
Tekkie Town's reply13 Jan 2017, 10:33
Official

Dear Mrs. Griffiths

We appreciate you taking the time to post this review.

I completely understand your frustration, but unfortunately we don't do cash refunds, however we can exchange the goods or issue a voucher. Keep in mind the voucher does not expire and can be used at any Tekkie Town store.

My humble apology for any inconvenience caused.

LG
Leanne G's update13 Jan 2017, 14:46
Reviewer Update

A curtesy call from a manager would have been professional but nothing about your company is professional. Your face book page and numerous complaints on Hello Peter are testament to this.