Disappointed in Tekkie Town, Cape Gate Mall.

Well I would rather give Tekkie Town, Cape Gate Mall, no star ratings at all, but I had to press one star so I could leave my opinion on their ******* service. I had chosen a lovely pair of Nike sport shoes on Friday 27th December, I considered myself so lucky because I love Nike shoes and it was on special, which allowed me to be able to purchase them. BUT things went horribly wrong when I got to the till, my card was declined twice, (apparently it had happened to another customer earlier that same day, but not told to me) but the payments went off on my side, according to my banking app. The clerk, Lucille had NO IDEA how to deal with this situation. I then had to leave the store without the tackies and go to my bank to ask them to reverse one of the payments? The bank was unable to help, just told me to wait 48 hours to see what actually happens. I went back to the store, asked if I could pay cash and get the shoes anyway, and we would sort out the card issues in 48 hours, Lucille said NO, she cannot give me the shoes, but would keep them behind the counter and I could come fetch them on Monday 30th, after we see what transpired with the payments, did they go off my account or did I pay twice? Well to top off all of this unnecessary nonsense, I checked my banking app on Monday morning, saw that neither payment had gone through my Credit Card, so I called Lucille at Tekkie Town, Cape Gate Mall and asked if I could please fetch the tackies, I would bring CASH but she hummed and hawed and said that someone had put them back on the shelve and could'nt remember which one she was supposedly keeping behind the counter!!!!!!! SO I WAS INCONVENIENCED BECAUSE THEIR TILL WAS FAULTY, I HAD TO WASTE TIME GOING TO BANK, WHICH COULDNT HELP ME, AND THEN IN THE END, WHEN I WANTED TO GO FETCH THE SHOES WHICH I THOUGHT LUCILLE WAS KEEPING FOR ME BEHIND THE COUNTER, BECAUSE IT WAS NOT MY FAULT THAT THIS ALL HAPPENED, AND TO KNOW THAT SHE REALLY COULD'NT CARE A CONTINENTAL ABOUT ME (THE CUSTOMER) DISAPPOINTED IS AN UNDERSTATEMENT. I WILL NEVER EVER SHOP AT ANY TEKKIE TOWN AGAIN AND I WILL BE SURE TO TELL EVERYONE I KNOW, HOW MUCH TEKKIE TOWN LET ME DOWN.