customer service

<p>I purchased a pair of sneakers for my wife at tekkie town vangate mall on Friday 27th January 2017. Little did we know that my sister too bought her the same pair she wanted. Now I asked them for a refund and I'm being refused. Firstly no consultant explained to me that there's no refunds and only exchanges. One only find out when you go back to the store and they tell you it's at the back of your till slip. Surely there should be an exception, the sneakers are in exactly the same condition as sold. I kindly request a full refund please.</p> <p>I've been a loyal customer over the years at most of your branches and hate complaining but now when I ask for a refund I'm being forced to go through all this channels because the manager can't sort out the matter.</p> <p>I too work in retail and trust me I too deal with complaints like this and sometime we need to keep that customer happy instead of losing them at the end, because as u and I know "word of mouth" is by far the worst thing a business can have.</p> <p>I trust that the operation manager will look into the matter and attend to me shortly.</p> <p>Kind Regards</p>