Customer Satisfaction

A big thank you to Ashwill from Tekkie Town Promenade Mall for allowing my Wife to have trust in Retail Staff / Management...

You see, we had a huge issue with getting our Voucher reprinted from the Tekkie Town IT department after returning a Converse Sneaker that was for females which were returned with no issues. However, they did not have any Cat Boots available at the time and was told that we can go get it at any other Tekkie Town Branch... Months went on, on and on not finding what I like and the Cat Boots was not in stores to be found. "the old school style". All the other Branches we been to, informed us to speak to Ashwill, the best person to assist us.

Our Voucher (Slip) inks faded away slowly in my wife's purse and obviously put it aside and gradually forgot about it and never to be found again. The managers at the Promenade Tekkie Town told us that there is nothing that they can do, "if it's gone (lost) it's gone. Just no remorse for anyone. We contacted Head Office, informed them what happened with all the details. H/O told us what to do and get all the info together and submit it at the Tekkie Town Branch in Promenade again, they will forward the info to H/O IT and get back to us.

It was a month later, no one phoned us...H/O has an SMS system now where the Client must SMS them and they will return a call. Up on till Monday (26th August) we managed to pop in at Tekkie Town to follow up on our Voucher, Ashwill was on Duty and immediately did a followup with IT / H/O to see how far they got, we were in the store for 20/30 min plus and Ashwill managed to assist us and get the Voucher Reprinted and that moment I could see the positive smile on my wife's face. after all the drama and up & down to the store, she was happy to get her Voucher back.

Thank you, Ashwill.