Customer Care No Response

Hi there

I tried to purchase a pair of shoes on the online store, and it wasn't working. So i e-mailed the customer care e-mail address and a ticket was created (ticket id: ********** ). At first I found the response friendly and efficient. I arranged to have the pair of shoes in question retrieved from the store that had stock and delivered to my local store, all I had to do was pay the transport fee. I was happy with this and did so. Once I paid the amount specified, I sent the proof of payment to the person I had been dealing with. I have not heard a word since I made the payment. No one acknowledged my payment, and none of my follow-up e-mails have been responded to. I am now fearing that I have lost the money I paid, as nothing seems to have happened. The shoes are a gift for my husband, whose birthday is coming up in the next few weeks. They are a specific pair of shoes and Tekkie Town is the only place I could find them. Please assist, I am feeling quite disappointed. The last communication received was 18th October.