Bad Street, Tekkie Town, Poor Channel City

My experience with The Beacon Bay Branch and customer care, over the past few weeks, was dissapointing. One staff member at the Beacon Bay branch delivered the promised customer service and care. The promises phrased by the organizational culture and values is not aligned to the responses of reviews read on Hallo Peter. Who sends out the replies? Is it a "bot"? I think a bot could possibly do better.

Who or what is an Area Manager? Is it a baby Jesus jack of all trades? Recruiter, industrial relations officer, a marketer who knows customer centricity and relations back to front? A communications expert? What is it's demographic? I would like to meet the master.

Do your brands know their chosen distribution channel well and the CX you expose their equity to? I doubt the brand would give me the hassle tekkie town has created.

You strive to provide excellent customer service. It is ambiguous and inconsistent with we promise to deliver... The alignment is absent. The poor area manager must deliver the punch of take a beating. Shame on you Tekkie Town.