Bad service and ****************

Hi my name is Fowzia.... Today 27 April I went to liberty promanade mall Mitchell's plain , paid my account at Ackermans at 11:59 got my credit walk past tekkie town at 12:05 saw this nice shoe for my bby girl on sale for R400 I went in bought it at 12:19 I know the exact time cous I got the proof.... here the trouble starts cashier Tarryn rang it up and there it says I don't have credit witch I had proof that I did meantime while her till freeze the sale went through bt proof of the sale "till slip" that she gave me showed decline went to Ackermans store promanade Mitchell's plain to find out that sale went through and a purchase was made went back to tekkie town cous as head office Ackermans advice me they should reverse it cous otherwise Im going to pay for something I don't have the manager was horrible,she had the worste attitude telling me it's my card that's the problem cous other people's cards don't do that in the mean time it's there till points that don't operate right and keeps on shutting down my problem with her was her attitude, apparently there's nothing she can do so it's **************** where as customers should just except that we must pay for something we didn't receive and what I want to know is how can credit or money just dissappear from your card and being deducted witch there is proof by head office by there store and she can't help me bt evidence shows that a perchase was made at there shop keeping me for three and a half hours in the store sending me back and forth between the two stores tekkie town and Ackermans they phoned a man by the name of Clinton at head office he told "Her" the manager at tekkie town that sale went through, she heard the sale went through but still didn't wanna give the shoes or reinburst my money then have the decency to have a attitude with me she and one of her staff Tarryn the cashier and have the nerve to tell me I have to wait 72hours witch I don't mind but what she don't give me is surrity and all she does is shift blame have no emphaty towards me and she don't give me cer*****y that after 72 hours this is going to be resolve cous there IT side must see what went wrong as she spoke on the phone she insinuate that I was the wrong one when Ackermans even send one of there staff with to explain and tell her that it shows it went through we ask for a reprint and sale of purchase she said can't do it so how after 72hours is she gonna have good feed back if she can't even give me sale of purchase or evidence of sale.... Rude staff that has no people skills or customer centricity don't know how to talk to there clients never will I ever shop at that store again what a horrible experience and I will not leavit there by paying for something I don't have and I will be reporting both Manager and one of her staff members that's the cashier Tarryn what I will not tolerate is being humiliated by the manager I don't think she knows whats she's doing I will surely be taking this matter further they should be ashamed of themselfs with there bad service if that's the staff that tekkie town imployes than they going to loose a lot of clients I want an apology from both of them and want to talk to there head in charge a regional manager or branch manager bt not with that no good of a women was very upsetting and was never in my life so disrespected as to witch the cashier stated that I can report her she don't care the manager looked and acted like she didn't even wanted to be there everytime they had to call her either she went to go smoke or took her own time to assist