Bad customer service

Good Day

My name is Ramulifho Meshack residing in Giyani, a customer to one of your store(Takkie Town) in Giyani Masingita Mall.

I went to the store with an aim of buying two Umbro tracksuits for the value of R750.00 as per the price pasted on those items, hoping to qualify for R150 discount as per the store advert. When I arrived at the till point to process the payment, the guy who was operating the till said those items are at the value of R800 differing from the exact price as per the price tags. He said I have to make a payment of R650 at a discounted price which was not what I was expecting. He never explained to me why there is a price difference, he demanded me to pay or else I leave my items and leave the store. Which I felt it was not good as I am a customer.

I then asked for the supervisor or a manager, the lady called Joyce came forward hoping she will listen to me and assist me, unfortunately that wasn't the case. She advised me to leave the store if I am not paying according to the system. Of which I then decided to leave. On my way out they called me to come back hoping I will be assisted but the reason they called me back was to tell me they are afraid of getting short on my expense as a customer. The treatment I got was terrifying, and I am writing this email as an unhappy customer since I know that my rights as a customer were violated.

I writing to this platform hoping I will get assistance.

Regards Meshack *** Hi Meshack

We're sorry for the frustration that you seem to be experiencing and thanks for reaching out to us.

Hellopeter are unfortunately not able to offer you any advice.

Please go and write a review of your customer service experience directly on our website. (It appears that you have not yet done so).

All you have to do is to go to www.hellopeter.com, click on ‘write a review’ and please follow the steps.

Feel free to reach out to our admin team if you have any questions or need further assistance, and we’ll be happy to help.

Kind Regards

Monique Smith | Customer Service and Support

__________________________________________________

w: hellopeter.com

Good Day

My name is Meshack residing in Giyani, a customer to one of your store(Takkie Town) in Giyani Masingita Mall.

I went to the store with an aim of buying two Umbro tracksuits for the value of R750.00 as per the price pasted on those items, hoping to qualify for R150 discount as per the store advert. When I arrived at the till point to process the payment, the guy who was operating the till said those items are at the value of R800 differing from the exact price as per the price tags. He said I have to make a payment of R650 at a discounted price which was not what I was expecting. He never explained to me why there is a price difference, he demanded me to pay or else I leave my items and leave the store. Which I felt it was not good as I am a customer.

I then asked for the supervisor or a manager, the lady called Joyce came forward hoping she will listen to me and assist me, unfortunately that wasn't the case. She advised me to leave the store if I am not paying according to the system. Of which I then decided to leave. On my way out they called me to come back hoping I will be assisted but the reason they called me back was to tell me they are afraid of getting short on my expense as a customer. The treatment I got was terrifying, and I am writing this email as an unhappy customer since I know that my rights as a customer were violated.

I writing to this platform hoping I will get assistance.