Bad Customer Service

Dear Customer Service Team,

I am writing regarding order placed on 07/01/2026. Your Tekkie Town website and tracking system currently mark this item as "Delivered" as of 08/01/2026.

After multiple follow-ups, via email and telephone calls, your team first informed me that the item has been handed over to your Courier on 09/01/2026 for delivery, after multiple calls and emails again on 11th, 12th and 13th, I was then informed that the parcel is still at your Warehouse and that the item has not actually left the warehouse. This means the tracking information provided is inaccurate and misleading. Please see screenshots attached.

I understand the 5-7 days for delivery, but I expect accurate tracking information.

I have already attempted to resolve this through phone calls and emails, but the item remains unshipped despite being fully paid for.

I require that you either: - Provide a confirmed shipping date with a valid, active tracking number immediately; or - Process a full refund immediately.

If this is not resolved by COB 14/01/2026, I will escalate this matter to the National Consumer Commission (NCC) and initiate a chargeback for "services not rendered".