Angry paying customer

I'm following up on my complain tht I laid on the 23 of December concerning florah nd palesa boitekong mall tekkie town staff refusing to change my childs sneakers claiming they hv dust after I released the shoes on the 22 of December then took them back 23 I was treated like a mockery florah the manager evn told me to leave the store now my child won't be wearing her sneakers because of tekkie town please assist me my name mathapelo mpofu cell no ********** 481