CC
Corne C

1 reviews | Active since May 2016

08 Dec 2016, 11:18

All Star Suren

<p> A friend received a pair of Converse as a gift, but the size is incorrect. Suren from the branch at Retail Crossing was willing to exchange the shoes, whereas Christina from Blackheath wasn't helpful at all. I will buy from Suren based on this experience. Unfortunately he didn't have the size I was looking for, so the transaction wasn't finalised, but the fact that he was willing to help was a really good experience.</p>

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Replies (2)
Tekkie Town
Tekkie Town's reply08 Dec 2016, 13:40
Official

Good Day

I'm very glad to hear that you have receive excellent service from our manager in our Retail Crossing branch and also very sorry for the bad service you've received in our Blackheath branch.

Thank you for bringing this incident under our attention, we continually strive to improve the overall customer experience and this is facilitated by constructive feedback from customers such as yourself.

Tekkie Town Customer Care

Tekkie Town
Tekkie Town's reply08 Dec 2016, 13:40
Official

Good Day

I'm very glad to hear that you have receive excellent service from our manager in our Retail Crossing branch and also very sorry for the bad service you've received in our Blackheath branch.

Thank you for bringing this incident under our attention, we continually strive to improve the overall customer experience and this is facilitated by constructive feedback from customers such as yourself.

Tekkie Town Customer Care