JP
Johan P

1 reviews | Active since Mar 2018

22 Mar 2018, 11:55

ADIDAS / TEKKIE TOWN SUCK!!

During October 2017 I bought a pair of Adidas sneakers for my son at Tekkie Town in Jeffreys Bay. My son only wears these sneakers to school; and only started wearing them when the schools reopened on 17 January 2018 for the first time.

After less than 2 months the left sneaker started coming apart where the upper is glued to the sole - it was not abused or torn - the "weld" simply came loose.

On 17 March 2018 I returned the sneakers (in the original box and with the till slip) to the store in an excellent condition apart from the problem above. I was however informed that since the sneakers were bought 5 months ago Adidas / Tekkie Town will not be replacing or repairing the shoes; and that I will have to buy a new pair at a cost of nearly R900!!

In light of this I will NEVER buy a single pair of shoes from Tekkie Town, nor will I ever buy any Adidas footwear for anyone in my family. We will also stop stocking all Adidas footwear at our 15 retail outlets.

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Replies (2)
Tekkie Town
Tekkie Town's reply22 Mar 2018, 12:35
Official

Dear Johan du Plessis

We appreciate you taking the time to post this review.

My apologies for the negative experience. At Tekkie Town we strives to provide excellent service to all our customers.

Our Customer Care Department will contact you shortly and a full investigation will be launched to compile all the necessary facts.

Tekkie Town Customer Care

JP
Johan P's update22 Mar 2018, 14:32
Reviewer Update
I just received a call from Tekkie Town to confirm that they are not going to repair / replace the sneakers as it is not a factory fault - in so many word they therefore imply that my son has abused the shoes!!??!! The conclusion / decision was based on a cellphone picture that was taken of the shoes by the store assistant in Jeffreys Bay and that was then mailed to Tekkie Town head office. Shocking!!