addias I ask for layby

I ask for a shoe that I liked and they did not have it. And they told me that there Summerset west have the shoe and it will be by them in the week. 4 days later I get a phone call to say the manager went on leave and lost the shoe and I must pay R114 to bring the shoe from Johannesburg. I mean really is it now my fault that they lost the shoe that I must pay R114 n R700 do you think thats write.when you told me I don't need to pay it at first<br>