Zero service from Russel Hobbs regarding air fryer problem

I have a problem with the handle of my Russel Hobbs Airfryer. Reported it 2 weeks ago via email to the addres on their website. Haven't had any feedback from them. Phoned them today, nobody at the service centre answers their calls. I phoned numerous times, the phones just ring. Tried sales, they put me through to the same people, and the same result, the phone just rings. Made two more calls to sales, sorry, they can't help other than give me the service dept number which of course, just rings.

Russel Hobbs really doesn't care about their customers. I've purchased them before as I was (mistakenly) uner the impression that they are one of the better brands out there, but this experience has completely turned me from a RH fan to somebody who from now on will rather support other brands.

Keep this up and soon you'll be left without customers Russel Hobbs. Even loyal customers will dump you.

My advice to anyone reading this - rather shop where you are valued as a customer. Oh, and if somebody in management reads this (which I highly doubt), your customer relationship channels are completely broken and your staff are completely ******** of how to treat customers. They are quite effective in chasing them away.