Zero concern for customers - not so much as a gesture for a useless product

This company has no interest whatsoever in customer care, or taking accountability for its subpar products. I purchased a straightening brush, which generates heat but does absolutely nothing to straighten even the finest hair. I approached HOLB to ask them to please address this, and all I got was a canned response to say they appreciate the feedback. They refused to make any kind of crediting gesture, as more than 10 days had passed (barely!) and they were no longer obliged to provide a refund under the letter of the law - but gave "apologies for the inconvenience". For the sake of a paltry R199 they have lost a customer for life, and I will be sure to avoid any products that this cynical corporate represents. Truly pathetic service. Even Shein or Temu would have refunded, but this local conglomerate cares nothing for its customers.