Worst Service, Worst Quality!

Never in my life have I experienced such disgusting customer service! I bought a stand mixer just over a year ago. It broke within the warranty period. When I sent it in to get repaired I was met with excuse after excuse as to why the mixer broke. One being that I had used the incorrect attachments (the ones that came with the mixer????) and that it was my fault. I argued and sent pictures. I was then told it would be replaced with a new unit. 3 months later and I still have not been given the new unit. When I call the company, highly frustrated, I am told to "go home and take a bath to calm down". I was furious. Finally I received my new unit. Upon the second use it breaks. I call the company again. I am told that the unit will be collected. 2 weeks go by. No word from the courier or the company. I send an email. No response. I send another strongly worded email. Finally a call, only to be told the couriers had been trying to contact me and that the tracking number showed it had been collected. First I hadn't received any calls from either side and I am with my phone 24/7 as I have to be for work. So someone is clearly lying to me. Secondly I was standing in my kitchen looking at the unit so clearly it had not been collected. In the 3 weeks I waited it was not followed up on or checked. I have now been promised it will be collected but I am not holding my breathe. Dealing with this company is nothing short of pulling teeth! Their lack of customer service and correspondence leaves me to wonder how this company keeps its customers. I will NEVER purchase another Russell Hobbs item again purely because I dread the thought of ever having to deal with their ********** customer service or product quality again.